Privacy Policy

BeamBell (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services, including the BeamBell AI Assistant. By using our services, you agree to this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: This includes information you provide to us directly, such as your name, email address, phone number, and payment information when you sign up for an account or subscribe to our services.
• Usage Data: We collect information about how you interact with our services, including log data (e.g., IP address, device type, browser information), timestamps, and pages accessed.
• AI Interaction Data: When using BeamBell AI Assistant, we may collect audio data, transcripts of conversations, and call summaries generated from interactions with customers.
• Third-Party Data: We may receive information from third-party integrations, such as calendars, CRMs, or payment systems that you connect to BeamBell. The data shared with us will depend on the permissions and settings you provide to these third-party services.

2. How We Use Your Information

BeamBell uses the information we collect to:

• Provide, operate, and improve our services.
• Personalize user experiences and improve the quality of interactions with the AI Assistant.
• Process payments, manage subscriptions, and communicate with you about your account.
• Monitor and enforce compliance with our Terms of Service and Fair Usage Policy.
• Analyze usage patterns and service performance to enhance our offerings.
• Fulfill legal obligations or respond to lawful requests.

We may also anonymize or aggregate your information for research or statistical purposes, ensuring that it cannot be used to identify you.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information in the following situations:

• Service Providers: We share your information with third-party service providers who perform tasks on our behalf (e.g., payment processors, cloud hosting services, and customer support).
• Third-Party Integrations: When you connect BeamBell to third-party services (e.g., Google Calendar, CRMs), we may share information with these providers as necessary to deliver the service. This sharing is subject to the terms and permissions you grant to these third-party services.
• Legal Requirements: We may disclose your information to comply with legal obligations, enforce our terms, respond to government requests, or protect the rights, property, or safety of BeamBell, our customers, or others.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure coding practices, regular security updates, and strict access controls.

Specific security practices include:

• Encryption: Data transmitted through BeamBell, including VoIP communications and customer interactions, is encrypted using TLS (Transport Layer Security).
• Access Control: We employ role-based access control to ensure that only authorized personnel have access to sensitive data.
• Data Minimization: Personal data is collected and retained only for as long as necessary to fulfill the purposes outlined in this policy.

However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal data for as long as necessary to provide our services, fulfill contractual obligations, or comply with legal requirements. AI Interaction Data is retained for a limited period to generate reports or summaries, after which it is anonymized or deleted, unless otherwise required for ongoing service delivery or legal purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and Correction: You can request a copy of the personal information we hold about you and ask for corrections if it's inaccurate.
• Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., for legal compliance).
• Data Portability: In certain cases, you may request a copy of your data in a structured, machine-readable format.
• Object or Restrict: You can object to or request that we restrict the processing of your data in certain circumstances.

To exercise your rights, please contact us at [Insert Contact Information]. We will respond in accordance with applicable data protection laws.

7. International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to, and processed in, the United States or other countries where our service providers operate. We ensure that adequate protections are in place for any international data transfers, in compliance with applicable law.

8. Cookies and Tracking Technologies

BeamBell uses cookies and similar technologies to enhance your user experience, track usage patterns, and manage preferences. You can control the use of cookies through your browser settings, but some features of our services may not function properly if cookies are disabled.

9. Third-Party Links

Our website or services may include links to third-party websites. BeamBell is not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child's personal information has been collected, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. Continued use of the services after any changes signifies your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

BeamBell
Email: support@beambell.com