# About BeamBell

> Who BeamBell is, what the AI front desk does, the values behind it, and the reliability numbers our customers depend on.

BeamBell builds AI for service-based businesses - salons, med spas, clinics, studios, and anywhere that runs on a schedule. We answer the phone, fill the calendar, bring clients back, and learn from every conversation.

## What BeamBell does

One platform that handles every customer touchpoint - before, during, and after the appointment.

### Inbound front desk

BeamBell picks up every inbound call and text, answers questions, and books, reschedules, or cancels appointments directly in the scheduling software your business already uses.

- 24/7 call & text answering
- Syncs with your booking system
- Transfers to your team when needed

### Outbound engagement

Your agents don’t just wait for the phone to ring. They call and text customers to prevent churn, re-engage clients who haven’t been back in a while, and fill last-minute openings.

- Win-back & re-engagement campaigns
- Churn prevention outreach
- Follow-ups that fill open slots

### Unified customer intelligence

Every call, text, and visit flows into one customer profile. Your agents get smarter with more context, and you get insights from real customer interactions to optimize how you run your business.

- One profile per customer
- Context-aware conversations
- Insights you can act on

### Smart staff matching

For salons, med spas, and other service businesses, BeamBell matches each client with the right staff member based on staff profiles, specialties, and client history and preferences.

- Staff & client profiles
- Specialty-aware booking
- Better fit, happier regulars

### Autonomous office agents

BeamBell agents work autonomously in your back office—connecting the platforms you already work out of and handling the busywork that falls between them.

- Connects your existing platforms
- Handles repetitive office tasks
- Runs in the background, 24/7

## By the numbers

- Service uptime: 99.9%
- Concurrent calls: 100
- Availability: 24/7
- Average response time: under 1 second

## Values

- **Be creative.** We push the boundaries of what an AI front desk can do. Our industry-specific agents make running a service business faster, smarter, and more efficient.
- **Take responsibility.** We take our responsibility to safeguard privacy and security seriously, using cutting-edge technology to protect the data of both our clients and their customers.
- **Business Support.** BeamBell is built to support service businesses of every size, from solo salon owners to multi-location practices. We prioritize security, customer experience, and cost reduction.
- **Always learning.** Every customer interaction makes BeamBell smarter. We make sure every agent is accurate, efficient, and personalized to meet your industry's unique needs.
- **Be proactive.** BeamBell doesn't wait for the phone to ring. It re-engages past clients, fills open slots, and handles office busywork so businesses stay ahead and never miss a critical moment.
- **Enjoy simplicity.** We plug into the tools you already use instead of adding new ones, so businesses can save time knowing BeamBell is handling their front desk 24/7.

## Contact

- Email: hello@beambell.com
- Phone: (425) 474-5972 (+1-425-474-5972)
- Address: 610 Market Street, Kirkland, WA 98033, US
- Contact form: https://beambell.com/contact-us

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Last updated: 2026-09-28